updated on:dec 11,2013
q1: where can be found the specification on members’ access connection and the process of establishing connection?
a1: the specification and process can be found on the website of the exchange. for specific information, see: home page—services—technical service—specification ()
q2: how to deal with the emergency when the member connection fails?
a2: at present, all the member seats of the exchange use direct access lines to the
q3: when the trading systems switch between data centers, need the network configurations be adjusted accordingly?
a3: according to the stipulations in guidelines for futures company members’ connection of shanghai futures exchange, the network systems of the members need to configure simultaneously six routes of the six network segments that connect the members to the front end processors of the “two locations and three centers” of shanghai futures exchange and the member service system. that is, the front end processor of the members’ offering machine should be able to access simultaneously the front end processors of the “two locations and three centers” of shanghai futures exchange and the member service system, so that the member connection is not impacted when the exchange switches between data centers. therefore, when the trading systems switch between the data centers, the members need not adjust network configurations to conduct businesses normally.
q4: what technical and operation & maintenance specifications should continuous trading observe?
a4: information system operation and maintenance management specification for securities and futures industry (jr/t 0099-2012) issued by china securities regulatory commission on january 31st, 2013.
q5: in continuous trading, when do the trading systems of the exchange begin to provide connection services?
a5: normally, the exchange will start to provide connection services at 20:00 on a trading day.
q6: in continuous trading, when the early morning trading stops, do the trading systems of the exchange still provide connection services?
a6: the exchange will not provide member connection services from 2:30 to 8:00 of the next day after the end of the early morning trading on a trading day.
q7: what is the mode of reconnection of the member systems?
a7: after the restart of continuous trading at 8:
q8: in continuous trading, are there any changes in the interfaces of the trading systems of the exchange? (api changes)
a8: on november 8, 2012, the exchange provided on its website specifications on api supportive of continuous trading.
q9: in continuous trading, are there any changes in member testing?
a9: normally, the exchange will open the member testing system for members to test, from 19:00 to 17:00 each trading day, and the whole day on saturday and sunday. if there is any change, the members will be further notified.
q10: in the continuous trading period, are the
a10: in principle, the address and
q11: how to acquire technical support of the exchange?
a11: the phone number for technical support of the exchange is 021-68400802.